Refund Policy

01 Overview

Last updated: June 4, 2026  ·  Effective: June 4, 2026

This policy applies to grooming appointments and related services provided by CRIMSON ECHO LLC. Because grooming is a scheduled, hands-on service customized for each pet, refunds are handled differently from product returns.

02 Appointment Requests

Submitting a request through the website, email, or phone does not create a confirmed appointment or charge. An appointment is confirmed only after we contact you and agree on the service, date, time, and any required deposit.

03 Deposits

• If a deposit is required, we will tell you before confirming the appointment.
• Deposits are applied to the final service total.
• Deposits are refundable if you cancel or reschedule at least 24 hours before the appointment.
• Deposits may be forfeited for no-shows, late cancellations, or repeated last-minute changes.
• If we cancel and cannot reschedule at a time that works for you, we will refund the deposit.

04 Cancellations and No-Shows

Please contact us as soon as possible if you need to cancel or reschedule. We ask for at least 24 hours' notice so we can offer the appointment time to another pet.

• Late arrivals may need to be shortened, rescheduled, or cancelled.
• No-shows or repeated late cancellations may require a deposit before future appointments.
• Cancellation fees, if any, will be disclosed before they are charged.

05 Completed Services

Completed grooming services are generally non-refundable because time, labor, and products are used during the appointment. If something does not look or feel right, contact us within 48 hours of pickup. When appropriate, we may offer a reasonable adjustment, touch-up, credit, or partial refund.

06 How Refunds Are Sent

Card refunds are returned to the original payment method whenever possible. We do not provide cash refunds for card payments unless required by law. Your bank or card provider controls how long the refund takes to appear.

07 Questions

For cancellation, refund, or service concerns, contact us:

• CRIMSON ECHO LLC - 245 2nd W Pkwy, Sheridan, WY 82801, USA
• Phone: +1 (307) 555-0175
• Email: hello@crimsonechopets.com